(02) 9188 4493 ask.us@parachuteagency.com.au
Parachute
  • Fundraising & Marketing Services
  • Training & Capacity Building
  • Resources
  • Contact Us
  • About Us
    • Our Team
    • Our Blog
    • Our Work
Select Page

Good customer service delivers more than just satisfaction

by Shanelle Newton Clapham | 29 May, 2012 | Research & Trends

I write a lot about how email marketing is good for customer retention and how customer first web design (based on user experience principles) will reward online businesses with increased conversion rates and repeat visitation but all of this is a mute point if your...

Your Digital Strategy should use Social Media for Customer Service

by Shanelle Newton Clapham | 1 Dec, 2011 | Digital marketing strategy, Social media marketing

I’ve recommended to many of my clients and colleagues that they should start using Social Media as a customer service tool. Social Media is immediate and gives customers, clients – both happy and disgruntled – a public platform to air their...

Good reads and opinions I agree with about social

by Shanelle Newton Clapham | 29 Apr, 2011 | Content marketing, Social media marketing, Web Inspiration

Happy Friday to my 46 friends who read my blog from time to time. I am very greatful to know that my thoughts are not just going out into the ether. But even if they were, I’m finding writing this blog very rewarding as I’m learning a lot of myself, my...

Categories

  • AI
  • Behavioural Analysis
  • Branding online
  • Content is King
  • Content marketing
  • Cool stuff online
  • Data & Analytics
  • Digital fundraising online giving
  • Digital marketing strategy
  • Digital Marketing Training
  • Donor Care
  • eCommerce
  • Email marketing
  • Fundraising
  • How-Tos
  • Integrated Marketing
  • Mobile Marketing
  • Necessary boring bits
  • Online Advertising
  • Opinion
  • Research & Trends
  • Search Marketing
  • Social media marketing
  • User experience
  • Web Inspiration
  • Website Testing

Contact Us

Feel free to reach out to us here
Email: ask.us@parachuteagency.com.au
Phone: (02) 9188 4493
Address:
c/o WeWork, Level 1, 1 Sussex Street,
Sydney NSW 2000, Australia
Level 4, 24 Davey St,
Hobart TAS 7000, Australia

About Us

We’re on a mission to educate and inspire the not-for-profit industry. We deliver quality strategies and experiences to help charities acquire new supporters, raise more money, and have a bigger impact.

Subscribe for Email Updates

Privacy Policy

Learn more about our Privacy Policy here
  • Facebook
  • X
  • RSS
Copyright © Parachute Agency. All Rights Reserved.

Can we help you with something?

CONTACT US